3385 McCoy Road Wooster, OH 44691
MOTORIST BILL OF RIGHTS
Choosing an Auto Repair Facility
As the owner of a motor vehicle in need of repair, YOU have the right to choose the shop where you wish to have those repairs made. ITS THE LAW!
Do I Need More Than One Estimate?
No. Select a repair facility you are comfortable with and have them write your estimate.
Notify Your Insurance Carrier
If the repairs are needed are the result of an accident, prior to authorizing the repairs, notify your insurance agent or carrier. Your insurance carrier may require an adjuster to inspect your vehicle and the damage. This can be accomplished at the insurance claim center or at the repair shop you have chosen. This notification is required by most insurance policies.
Is the Work Guaranteed?
Most shops guarantee their repairs to some degree. Prior to authorizing the repairs, ask to see a copy of the shop's guarantee, and have any information you do not understand clarified.
Qualified Repair Centers
If collision, glass or airbag repairs are needed, verify your shop of choice is registered with the State of Ohio Collision Board.
Know Your Shop
Make certain the shop you chose has a reliable and professional reputation. Ask for references. Look at the appearance of the facility. Look at the cleanliness, organization, equipment, employees, and their demeanors. Chances are if you are satisfied with your first impressions, you will be satisfied with their work.
Before driving away from the shop, examine the repairs that you can see. Take a test drive to check the mechanical repairs. Look at the appearance of your vehicle. Have they presented the vehicle to you clean? Make sure everything operates properly. If you are not satisfied with the repairs, mention your concerns immediately.